Many associations have to deal with crisis communications at one point or another. But how many have had a member directly threatened by a terrorist group?
That’s exactly what happened to the International Council of Shopping Centers this week, when a Somali group released a video threatening malls in the U.S., Britain and Canada, and specifically mentioning the Mall of America in Minnesota.
How associations react when when members face major problems can be delicate, but the ICSC had its plan in place. And communication was key.